Automation and Outsourcing - Solar PV Company
Better Responsiveness
At the start of our engagement, only 38% of leads were being responded to within a week.
We were able to transform this, with over 90% of leads now responded to in less than 24 hours.
A faster response means engaging before your competition
That response is a detailed quote - in the customer's hands less than 24 hours after their initial enquiry.
How?
We started by defining the processes involved. We automated where practical, and developed algorithms to calculate where there there were variables. We were able to determine the optimal configuration from limited information.
The production of the quotes and supporting documents was undertaken by our team, to a 24 hour SLA.
And the net result?
The conversion of leads to sales is three times higher than it was previously. And we achieved this at a lower cost point than the company's existing sales team.